Privacy Policy

RT Installation Systems Ltd (“we,” “our,” “us”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

We are RT Installation Systems Ltd, providing insulation, spray foam removal, and energy-efficiency services.
Website: www.rtinstallationsystemsltd.com
Email: info@rtinstallationsystemsltd.com
Address: 14 Museum Place, Cardiff, Wales. CF10 3BH

2. Information We Collect

Personal Information: When you request a quote or contact us, we may collect your name, email address, phone number, and property details.
Service Information: Details about your project, including property type, location, and insulation needs.
Usage Data: IP address, device type, browser, and how you use our site (via cookies and analytics).
Marketing Preferences: If you sign up for updates, we store your preferences.

3. How We Use Your Information

To respond to enquiries, provide quotes, and manage installations.
To maintain records for accounting, compliance, and warranty purposes.
To improve our website through analytics.
To send marketing communications, if you have given consent.

4. Our Legal Basis for Processing

Contractual necessity: we need to process your details to provide a quote or service.
Legitimate interests: improving our services and marketing to existing customers.
Consent: where you opt in to marketing.
Legal obligation: retaining invoices and service records for HMRC or warranty requirements.

5. Sharing of Information

We may share your data with:

Trusted service providers, such as website hosting, email systems, and analytics platforms.
Professional partners, such as surveyors or subcontractors, only if required for your project.
Authorities: if required by law or legal process.

We will never sell your personal data.

6. Data Retention

Enquiry details: up to 24 months.
Customer service records: up to 7 years (to meet tax and legal obligations).
Marketing data: until you withdraw consent.

7. Cookies and Tracking

Our website uses cookies to:

Ensure functionality (session cookies).
Gather anonymous statistics (Google Analytics).
See our separate Cookie Policy for details.

8. Your Rights

You have the right to:

Access your personal data.
Request correction or deletion.
Object to processing or request restriction.
Withdraw consent for marketing.
Complain to the Information Commissioner’s Office (ICO) if you believe we’ve mishandled your data.

9. Data Security

We take technical and organisational steps (SSL encryption, access controls, secure backups) to protect your information.

10. Updates

We may revise this Privacy Policy. Last updated: 31/08/2025.